Senior Account Strategist
3 weeks ago
We are seeking an experienced Account Manager to join our Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 team. As an Account Manager, you will be responsible for delivering exceptional customer experiences to our clients, driving business growth, and implementing account management best practices.
Key Responsibilities- Conduct in-depth analysis of key factors affecting client performance and provide actionable plans to improve operational efficiency, product development, and process improvement.
- Identify key business opportunities through Voice of Customer and data analysis, and develop growth plans to drive revenue growth.
- Implement account management best practices and SOPs into the business development framework.
- Drive client growth and success on Amazon through selection growth, conversion enhancement, ads optimization, and feature adoption.
- Generate category insights and work with the Product Management team to further scale category growth.
- Collaborate with the Product Management and Central Operations teams to drive product/feature/service content innovations to improve client business and satisfaction.
The Account Manager provides value-added services with holistic account management support, including monitoring and maintaining performance, proactively identifying and addressing issues that may impact revenue generation, managing relationships with key accounts, and developing strategies to maximize these relationships.
This role will manage accounts with complexity, such as TTM GMS >= $10MM, across multiple categories, and across multiple Arc, independently.
Basic Qualifications
- 2+ years of sales or account management experiencePreferred Qualifications
- 2+ years of digital advertising and client-facing roles experience-
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