Customer Experience Specialist
4 weeks ago
We are seeking a highly skilled Customer Experience Specialist to join our team at IKEA. As a key member of our team, you will be responsible for creating exceptional customer experiences that drive business growth and sustainability.
Key Responsibilities- Co-create the Customer Experience Program for the Meeting Place, enhancing the customer journey for each customer group.
- Secure efficient communication with customers, leveraging your expertise in customer experience and knowledge of local markets.
- Propose and execute localization of the Meeting Place in all touch points, commercial offer, partners design concepts, and formats.
- Create and manage customized events and marketing activities with our Partners, Communities, and IKEA.
- Actively work on customer experience improvement, increasing IKEA presence in the Meeting Place and developing a common commercial calendar with IKEA.
- Cooperate with Accelerator Hub and external partners to identify and implement innovation projects or initiatives in the Meeting Place.
- Regularly monitor customers' interaction with the MP, collecting and using Customer Voice to engage, explain, and talk to customers day-to-day.
At IKEA, we strive to optimize the meeting place experience for the many people, driving visitation to the Meeting Places and IKEA, and delivering sustainable business growth for our Partners and Meeting Places. Achieve operational results, drive efficiency improvements, and enhance commercial performance, brand value, and sustainability performance of the Meeting Places.
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Customer Experience Specialist
2 weeks ago
Beijing, Beijing, China DBS Bank Full timeCustomer Experience SpecialistAs a Customer Experience Specialist at DBS Bank, you will contribute to the development and implementation of customer experience programs that drive business growth and customer satisfaction. Your role will involve working closely with stakeholders to identify and address customer pain points, and developing strategies to...
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Customer Experience Specialist
2 weeks ago
Beijing, Beijing, China Ikea Full timeAbout the RoleWe are seeking a skilled Customer Experience Specialist to join our team at IKEA. As a key member of our team, you will be responsible for creating and implementing customer experience programs that enhance the customer journey for each customer group.Key ResponsibilitiesCo-create the Customer Experience Program for the Meeting Place by...
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Customer Experience Specialist
4 weeks ago
Beijing, Beijing, China Ikea Full timeJob SummaryAs a Customer Experience Specialist at IKEA, you will be responsible for co-creating the Customer Experience Program for the Meeting Place. This involves providing solutions that enhance the Customer Journey for each customer group, securing efficient communication with customers, and executing on assigned tasks that contribute to strategic...
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Customer Experience Specialist
1 month ago
Beijing, Beijing, China Ipsos Full timeMain Job Responsibilities:Develop actionable recommendations for reports and proposals, working independently to drive results.Deliver presentations to clients, guided by manager input to ensure effective communication.Oversee daily project management, ensuring timely and efficient project delivery.Lead project teams to provide exceptional, all-around...
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Customer Experience Specialist
3 weeks ago
Beijing, Beijing, China Ipsos Full timeMain Job Responsibilities:Develop actionable recommendations for reports and proposals, working independently.Present to clients with guidance from a manager.Manage daily projects, taking full responsibility.Lead project teams to deliver professional and precise services.Guide researchers in report preparation.Oversee project costing to achieve...
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Customer Experience Strategist
39 minutes ago
Beijing, Beijing, China Ikea Full timeAre you passionate about creating exceptional customer experiences?About this roleWe are seeking a highly skilled Customer Experience Strategist to join our team at IKEA. As a key member of our team, you will play a crucial role in developing and implementing customer experience strategies that drive business growth and sustainability.Key...
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Customer Experience Director
2 days ago
Beijing, Beijing, China Novo Nordisk Full timeAt Novo Nordisk, we are committed to creating an inclusive culture that celebrates diversity.We strive to be the best company for the world and recognize that talented employees with diverse perspectives are essential to our success.Job Overview: As a Customer Service Manager, you will play a crucial role in delivering exceptional customer experiences and...
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Customer Support and Growth Specialist
1 week ago
Beijing, Beijing, China AppsFlyer Full timeCustomer Support and Growth SpecialistAre you passionate about delivering exceptional customer experiences and driving revenue growth? As a Customer Support and Growth Specialist at AppsFlyer, you will be responsible for providing top-notch support to our customers on all levels, from technical to business and product. You will work closely with our...
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Customer Support Specialist
2 months ago
Beijing, Beijing, China ASML Full timeAbout the JobASML is seeking a highly skilled Customer Support Specialist to join our team in Beijing. As a key member of our Customer Support Organization, you will be responsible for the installation, qualification, repair, and maintenance of our advanced lithography machines at customer sites.Key ResponsibilitiesInstall and qualify ASML systems at...
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Customer Support Specialist
1 month ago
Beijing, Beijing, China ASML Full timeAbout the JobASML is a leading company in the development of lithography machines that enable the production of faster, cheaper, and more energy-efficient microchips. We are seeking a highly skilled Customer Support Specialist to join our team in Beijing.Key ResponsibilitiesThe successful candidate will be responsible for the installation, qualification,...
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Customer Service Specialist
4 weeks ago
Beijing, Beijing, China Thermo Fisher Scientific Full timeAs a Customer Service Specialist at Thermo Fisher Scientific, you will be responsible for ensuring compliance with our booking policy by verifying contract information from the sales team. You will also input all orders accurately and in a timely manner into SAP, manage and process orders to ensure timely revenue recognition and prompt closure of orders,...
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Customer Service Specialist
4 weeks ago
Beijing, Beijing, China AIA Full timeAbout AIAAIA is committed to creating a healthier, more sustainable future for everyone.About the RoleAs a Customer Service Specialist, you will be responsible for providing exceptional service to customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesProvide product and service information...
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Customer Support Specialist
36 minutes ago
Beijing, Beijing, China Applied Materials Full timeJob SummaryWe are seeking a Customer Support Specialist to join our team at Applied Materials. As a Customer Support Specialist, you will be responsible for providing technical support to customers and ensuring that their issues are resolved in a timely and efficient manner. About the RoleThe ideal candidate will have a strong understanding of customer...
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Customer Experience Improvement Program Manager
34 minutes ago
Beijing, Beijing, China Amazon Joyo Co., Ltd. Full timeJob DescriptionWe are seeking a highly experienced and skilled Customer Experience Improvement Program Manager to join our Amazon Joyo Co., Ltd. team in China.Company OverviewAmazon Joyo Co., Ltd. is a leading online retailer that operates globally, offering a wide range of products to its customers. Our mission is to provide an exceptional customer...
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Highly Skilled Customer Support Specialist
2 weeks ago
Beijing, Beijing, China ASML Full timeAbout the JobASML is a leading company in the semiconductor industry, and we are currently seeking a highly skilled customer support specialist to join our team in Beijing.Key ResponsibilitiesThe successful candidate will be responsible for providing technical support to our customers, including installation, qualification, repair, and maintenance of ASML...
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Customer Service Representative
1 month ago
Beijing, Beijing, China DSV Full timeJob Type: Full-timeJob Title: Customer Service SpecialistCompany: DSV – Global transport and logisticsLocation: North Central ChinaJob Summary:We are seeking a highly skilled Customer Service Specialist to join our team in North Central China. As a key member of our customer service team, you will be responsible for providing exceptional customer service...
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Customer Success Support Specialist
2 months ago
Beijing, Beijing, China Microsoft Full timeOverview The role of the Enterprise Support Solutions Specialist is to drive and secure Microsoft Unified Support opportunities, ensuring that clients receive comprehensive support throughout all phases of the product lifecycle. This position is essential for enhancing customer satisfaction and optimizing their utilization of Microsoft products. At...
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Digital Success Specialist, Asia
4 weeks ago
Beijing, Beijing, China World Economic Forum Full timeDigital Success Specialist, AsiaThe World Economic Forum is seeking a Digital Success Specialist for Asia to enhance the digital experience for constituents in the region.This role will be responsible for providing day-to-day support on core digital products to internal and external users, collaborating with the Digital Success team in Geneva and New...
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Beijing, Beijing, China HSBC Full timeWealth and Personal Banking OpportunitiesHSBC Wealth and Personal Banking is a global business that combines Retail Banking and Wealth Management, providing a global wealth management service with assets worth trillions. Our dedicated team serves millions of customers worldwide, offering a range of personal banking products and services, including bank...
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Beijing, Beijing, China Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly skilled Order Management Specialist to join our team at Thermo Fisher Scientific. This role is responsible for ensuring compliance with booking policies, managing orders, and providing excellent customer service.