SPS Operations Specialist
6 days ago
Amazon Joyo Co., Ltd. - B43 is seeking a customer-centric SPS Account Manager to provide world-class support to our valued sellers.
Job Summary
The SPS Account Manager is responsible for delivering exceptional operational support to sellers, ensuring their business success on our platform.
Main Responsibilities
- Provide proactive and reactive support to sellers, collaborating with various teams to resolve issues and questions in a timely and efficient manner.
- Work closely with sellers to identify and address potential defects impacting their account health or standing.
- Develop and maintain relationships with seller accounts, driving improvement initiatives and managing outreach campaigns.
- Conduct root cause analysis, recognizing seller contact patterns and performance trends to inform data-driven decisions.
- Serve as the escalation point for sellers, managing sensitive situations with integrity and discretion.
- Create a welcoming environment for sellers to communicate their needs or concerns.
- Capture and share success stories, driving innovation and improvement across the seller community.
- Contribute to building a positive team environment, collaborating with colleagues to achieve exceptional quality and productivity.
Requirements
- Bilingual or Trilingual skills, fluent in English writing.
- Excellent communication skills (verbal and written) for effective collaboration with external leadership and internal operations teams.
- Proven data analysis skills using Excel or other tools to inform business decisions.
- Track record of taking ownership and delivering results, liaising between clients and internal teams.
- Proven knowledge in account management.
- Effective communication, composure, and professional attitude.
- Ability to think strategically and tactically, implementing creative solutions.
- Time management and multitasking skills, with self-discipline and a bias for action.
Preferred Qualifications
- Strong attention to detail and follow-through.
- Understanding of basic XML and SQL concepts to assist in root cause analysis and data analysis.
About Amazon Joyo Co., Ltd. - B43
At Amazon Joyo Co., Ltd. - B43, we strive to provide a customer-centric environment where sellers can thrive. Our success is built on the trust and satisfaction of our customers, and we're committed to maintaining the highest standards of quality and service.
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