SPS Operations Specialist

6 days ago


Beijing, Beijing, China Amazon Joyo Co., Ltd. - B43 Full time

Amazon Joyo Co., Ltd. - B43 is seeking a customer-centric SPS Account Manager to provide world-class support to our valued sellers.

Job Summary

The SPS Account Manager is responsible for delivering exceptional operational support to sellers, ensuring their business success on our platform.

Main Responsibilities

  1. Provide proactive and reactive support to sellers, collaborating with various teams to resolve issues and questions in a timely and efficient manner.
  2. Work closely with sellers to identify and address potential defects impacting their account health or standing.
  3. Develop and maintain relationships with seller accounts, driving improvement initiatives and managing outreach campaigns.
  4. Conduct root cause analysis, recognizing seller contact patterns and performance trends to inform data-driven decisions.
  5. Serve as the escalation point for sellers, managing sensitive situations with integrity and discretion.
  6. Create a welcoming environment for sellers to communicate their needs or concerns.
  7. Capture and share success stories, driving innovation and improvement across the seller community.
  8. Contribute to building a positive team environment, collaborating with colleagues to achieve exceptional quality and productivity.

Requirements

  • Bilingual or Trilingual skills, fluent in English writing.
  • Excellent communication skills (verbal and written) for effective collaboration with external leadership and internal operations teams.
  • Proven data analysis skills using Excel or other tools to inform business decisions.
  • Track record of taking ownership and delivering results, liaising between clients and internal teams.
  • Proven knowledge in account management.
  • Effective communication, composure, and professional attitude.
  • Ability to think strategically and tactically, implementing creative solutions.
  • Time management and multitasking skills, with self-discipline and a bias for action.

Preferred Qualifications

  • Strong attention to detail and follow-through.
  • Understanding of basic XML and SQL concepts to assist in root cause analysis and data analysis.

About Amazon Joyo Co., Ltd. - B43

At Amazon Joyo Co., Ltd. - B43, we strive to provide a customer-centric environment where sellers can thrive. Our success is built on the trust and satisfaction of our customers, and we're committed to maintaining the highest standards of quality and service.


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