Wellness Spa Specialist

1 month ago


Hangzhou, Zhejiang, China Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, our strength lies in our people. We are a diverse group of individuals dedicated to personal growth, striving for excellence, and treating each other with respect and kindness. Our global team is committed to crafting extraordinary experiences for our guests, residents, and partners through a dedication to luxury and heartfelt service. We understand that the key to delivering exceptional guest experiences is through fostering a world-class employee experience and nurturing company culture.

We believe in recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the same respect we wish to receive. Whether you are part of our team, staying with us, living in our community, or exploring with us, our mission is to create lasting impressions that enrich your life. This philosophy stems from our belief that life is more fulfilling when we genuinely connect with the people and the world around us.

About the location:

Nestled amidst stunning gardens and serene ponds, our pagoda-style pavilions offer a unique hospitality experience that highlights the timeless beauty of China. As a prestigious member of the Four Seasons Hotels and Resorts group, Four Seasons Hotel Hangzhou at West Lake has received the esteemed recognition of a five-star hotel by Forbes Travel Guide from 2016 to 2022. The ancient adage states, "In the universe, there is heaven; on earth, there is Hangzhou." Our hotel, located along the picturesque West Lake, serves as a peaceful retreat surrounded by tranquil ponds, charming courtyards, and lush Chinese gardens. Guests can awaken to breathtaking views of majestic mountains, ancient temples, or the enchanting waters that have inspired poets and explorers for centuries. Enjoy a cup of Longjing tea in our Lobby Lounge, explore the city on bicycles, and indulge in a rejuvenating treatment at our elegantly designed Spa, followed by a delightful dinner in one of Jin Sha's exclusive private dining rooms.

About the role:

As a Spa Therapist, you will deliver exceptional treatments to all guests, regardless of gender, encompassing a range of services including massages, facials, and body therapies. In the absence of the Spa Receptionist, you will also manage and coordinate guest bookings. This position is integral to the Spa department and reports directly to the Spa Manager.

What you will do:

  • Provide expert treatments for guests, including but not limited to massages, facials, and body therapies.
  • Possess a comprehensive understanding of all spa services, including their benefits, indications, and contraindications.
  • Recommend additional treatments to guests based on their individual needs and concerns.
  • Welcome all guests to the Spa with warmth and hospitality, using their names when known.

What you bring:

  • A minimum of three years of relevant experience in a hospitality or related field is required.
  • Strong interpersonal skills with the ability to prioritize and adapt to the dynamic needs of the operation.
  • Basic computer skills for online training and administrative tasks.
  • Proactive in anticipating and prioritizing guest needs.
  • An energetic demeanor and a professional approach to your craft.

What we offer:

  • Competitive salary and comprehensive benefits.
  • Exceptional training and development opportunities.
  • Complimentary accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary meals for employees.
  • Recognition through employee service awards.
  • Engaging employee activities.

Schedule & Hours:

  • This is a full-time position.
  • Working hours will vary by department, with the expectation to work all shifts, including weekends and holidays.


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