Customer Support Engineer(Scanner)

5 months ago


Beijing, China ASML Full time

Description

:

- Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.

- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.

- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.

- Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.

- Can work flexibly, can accept overtime working

- Have initiative to communicate with colleagues and learn from them

- Can accept manager/leader’s arrangement based on company business needs

Educational Level:

- Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.

- Knowledge of safety procedures required.

- Sufficient oral and written English level

Personal Skills:

- Off line analysis capability

- Analysis techniques and tools

- Analyzing capability

- Open-minded and communication skills

- Passionate and willing to learn



  • Beijing, Beijing, China ASML Full time

    Job OverviewThe role involves the installation of equipment at client sites, which includes the setup of new features, unloading components, inspecting for any damage, assembling, aligning, and testing the machinery. You will be responsible for analyzing the applicability, accuracy, and compliance with design specifications, and making recommendations for...


  • Beijing, Beijing, China ASML Full time

    Job OverviewThe role involves the installation of advanced equipment at client sites, which includes handling new features, unloading components, inspecting for damages, assembling, aligning, and testing the equipment. You will be responsible for analyzing the applicability, accuracy, and compliance with design specifications, and recommending design...

  • Field Service Engineer

    2 months ago


    Beijing, Beijing, China ASML Full time

    Position OverviewThe role involves the installation of advanced equipment at client sites, which includes handling new features, unloading components, inspecting for any damages, assembling, aligning, and testing the equipment. It is essential to analyze the applicability, accuracy, and compliance with design specifications, and to recommend design...


  • Beijing, Beijing, China Applied Materials Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Customer Engineer I-PDC-C1 to join our team at Applied Materials. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our customers, ensuring the smooth operation of our equipment and processes.Key Responsibilities:Provide...


  • Beijing, Beijing, China Applied Materials Full time

    Key Responsibilities:Perform all standard service activities through Tier I with assistance, ensuring timely completion of tasks.Respond to fab issues by communicating with senior engineers and verifying the operational quality of system equipment.Develop skills to perform basic activities in own job, adhering to established procedures and...


  • Beijing, China ASML Full time

    - Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate. - Evaluate and diagnose problems and make appropriate repairs....


  • Beijing, Beijing, China ASML Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at ASML. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our customers.Key ResponsibilitiesInstall and maintain equipment at customer locations, ensuring optimal performance and functionality.Analyze...


  • Beijing, Beijing, China ASML Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for installing and maintaining equipment at customer locations, ensuring seamless operation and optimal performance.Key ResponsibilitiesInstall and maintain equipment at customer locations, including new...


  • Beijing, Beijing, China ASML Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for installing and maintaining equipment at customer locations, ensuring seamless operation and optimal performance.Key ResponsibilitiesInstall and maintain equipment at customer locations, including new...


  • Beijing, Beijing, China Applied Materials Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Engineer I-PDC-C1 to join our team at Applied Materials. As a key member of our service delivery team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our equipment.Key ResponsibilitiesPerform routine preventative maintenance and...


  • Beijing, Beijing, China Applied Materials Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Customer Engineer I-PDC-C1 to join our team at Applied Materials. As a key member of our service delivery team, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our equipment.Key Responsibilities:Perform routine preventative...


  • Beijing, Beijing, China ASML Full time

    Job Summary:ASML is seeking a highly skilled Customer Support Engineer to join our team. The successful candidate will be responsible for installing and maintaining equipment at customer locations, ensuring seamless operation and optimal performance.Key Responsibilities:Install and maintain equipment, including new features and components, to ensure optimal...


  • Beijing, Beijing, China ASML Full time

    About the JobASML is a leading company in the development of lithography machines that enable the production of faster, cheaper, and more energy-efficient microchips. We are seeking a highly skilled Customer Support Specialist to join our team in Beijing.Key ResponsibilitiesThe successful candidate will be responsible for the installation, qualification,...


  • Beijing, Beijing, China ASML Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for installing and maintaining equipment at customer locations, ensuring seamless operation and optimal performance.Key ResponsibilitiesInstall and maintain equipment at customer locations, including new...


  • Beijing, Beijing, China ASML Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for installing and maintaining equipment at customer locations, ensuring seamless operation and optimal performance.Key ResponsibilitiesInstall and test equipment, including new features and components,...


  • Beijing, Beijing, China Safran Helicopter Engines Full time

    Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team at Safran Helicopter Engines. As a key member of our customer-facing team, you will be responsible for managing customer relationships and ensuring their satisfaction with our products and services.Key ResponsibilitiesDevelop and implement commercial strategies to...


  • Beijing, Beijing, China Applied Materials Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Customer Engineer I-PDC-C1 to join our team at Applied Materials. As a key member of our service delivery team, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our equipment.Key Responsibilities:Perform routine preventative...


  • Beijing, Beijing, China ASML Full time

    About the JobASML is seeking a highly skilled Customer Support Specialist to join our team in Beijing. As a key member of our Customer Support Organization, you will be responsible for the installation, qualification, repair, and maintenance of our advanced lithography machines at customer sites.Key ResponsibilitiesInstall and qualify ASML systems at...


  • Beijing, Beijing, China ASML Full time

    About the JobASML is a leading company in the semiconductor industry, and we are currently seeking a highly skilled customer support specialist to join our team in Beijing.Key ResponsibilitiesThe successful candidate will be responsible for providing technical support to our customers, including installation, qualification, repair, and maintenance of ASML...


  • Beijing, Beijing, China Cummins Inc. Full time

    Job SummaryCummins Inc. is seeking a Senior Application Support Engineer to serve as the senior technical liaison between OEMs and represent our customers during new product development programs. This role requires strong technical expertise in product, application, and market knowledge to support OEM product selection and equipment design.Key...