Specialist Sales Operations II
2 months ago
Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Build strong Filtration knowledge and service experience in AFM team. Be customer oriented and a good team player to support outbound sales for sustainable growth; Pick up all inbound calls and help customer to complete trouble shooting and parts selection online; Build up expertise on service and parts, to improve Donaldson creditability and confidence for customers. Set up good communication and intimacy with Key Account customer who has signed service package agreement with Donaldson. Coordinate with Global&Wuxi Production, Technical Center, Sourcing team to identify the right parts; Responsible for the Parts Product Management (parts creation, stocking, cost optimization); As the service hotline interface, need close cooperation with Service team to ensure effective follow-up on CAPA cases, on-site service request and improve customer satisfaction. Record the key info from inbound call and create accounts in CRM. Plant visit to understand the production and site visit with service engineer to gain application experience and build up service expertise;Key Qualifications & Requirements
Good understanding on Filtration (2 Years) Strong field experience in industrial market (5 Years) Demonstrated ability to interpret and communicate technical product applications with mechanical understanding. Knowledge of product management (marketing oriented, focused on Parts) Outstanding communication skills (both verbal and writing) and quick trouble shooting Trainer experience is a plusEducation Qualification:
Bachelor's degree or higher, majored in science and engineering, 211 listed schools is a plus.Technical Competence & Skills:
Good mechanical understanding CAD skills (capable of read drawing and interpreting prints) Good capability of CRMLeadership Competence:
Strong business sense (sensitive to opportunity) and customer oriented Good communication and coordination, Good Team player Proactive thinking, aggressive, self-driven and problem solving Quick learning and high resistance to pressure Good at motivating internal/external partnersRelevant Experience:
> 1 years of technical experience in industrial business;(junior level) > 3years of technical experience in industrial business; (experienced level) > 5 years of technical experience in industrial business; (senior level) Experience in aftermarket filed is a plusOthers (% of travel, language, etc.):
Technical background and enjoy solving problems from customers/ internal partners and selling products . Willing to travel (-
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