Global Shares
6 months ago
You will join a professional and outstanding team that offers great platform to sharpen your skillsets.
As a Korean Customer Service analyst within Global Shares, you will leverage your strong multi-language skills to provide excellent services and solutions to our clients. You will make great impact on building solid relationships between JPMorgan and our customers.
Job Responsibilities
Provide excellent customer service via email and phone at 1st and 2nd level response Escalate unresolved issues to 2nd and 3rd line support teams Provide ad-hoc training and education to users as well as contribute to Knowledge base articles Maintain contact with customers throughout the ticket life cycle Identify and recommend areas for improvement within the Service Desk function that support and add value to business activitiesRequired qualifications, capabilities and skills
Excellent Customer Service skills in telephone and email etiquette Korean and English language skills Client focus, interpersonal skills and ability to network Proactive and continuous improvement mindset Maintain highest level of technical skill in field of expertise Work independently and revel in problem-solving and looking for new solutions Requires a high degree of discretion and judgement Passion for learning new things every day and a continuous improvement mindsetPreferred qualifications, capabilities and skills
University degree in Economics, Finance or equivalent work experience desired Experience in Customer Service role, preferably in the Financial Services or Software industry Experience with Contact Center solutions-
Metadata Content Specialist
2 weeks ago
Beijing, Beijing, China Global Eagle Full timeAbout Global EagleGlobal Eagle is a leading provider of high-speed connectivity and entertainment solutions for worldwide mobility markets. As a key player in the industry, we deliver what customers need today, while remaining flexible and future-focused.This role is part of our team responsible for maintaining our cyclical Inflight Entertainment Content...
-
Global Energy Innovator
2 weeks ago
Beijing, Beijing, China HITACHI ENERGY (CHINA) LTD. Full timeJoin Our Global TeamAt Hitachi Energy (China) Ltd., we are looking for a talented Global Energy Innovator to contribute to our mission of delivering a stronger, smarter, and greener grid.You will be part of a global team that supports and encourages career growth, working on projects that broaden your skillset and participate in professional development...
-
Global Energy Professional
4 weeks ago
Beijing, Beijing, China HITACHI ENERGY (CHINA) LTD. Full timeAbout the RoleWe are seeking a talented and motivated individual to join our team as a Global Energy Professional. As a key member of our organization, you will play a critical role in delivering a stronger, smarter, and greener grid.Your ResponsibilitiesYou will work on global teams that support and encourage career growth, operating on projects that...
-
Global Facilities Director, Asia Pacific
4 weeks ago
Beijing, Beijing, China BEJ Fortrea Pharmaceutical Research & Development (Beijing) Co Ltd Full timeAs a leading global contract research organization, Fortrea provides pharmaceutical, biotechnology, and medical device customers with a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas.The Facilities Manager China will oversee and lead a team of Facilities professionals to provide exceptional...
-
Global Cloud Solutions Expert
6 days ago
Beijing, Beijing, China SAP Full timeAbout UsSAP is a leading provider of enterprise software solutions, helping businesses worldwide to run more efficiently and effectively.We're committed to empowering our customers to achieve their goals through innovative technology and expert support.Job OverviewAs a Customer Success Partner Advisor, you'll play a critical role in delivering exceptional...
-
Clinical Research Associate
2 weeks ago
Beijing, Beijing, China BEJ Fortrea Pharmaceutical Research & Development (Beijing) Co Ltd Full timeAbout the Role:As a Senior Clinical Monitor with BEJ Fortrea Pharmaceutical Research & Development (Beijing) Co Ltd, you will play a vital role in the success of our global clinical monitoring team. We are seeking an experienced professional to oversee the management of clinical trials, ensuring the highest standards of quality, efficacy, and compliance.Key...
-
Global Business Solutions Expert
6 days ago
Beijing, Beijing, China SAP Full timeAt SAP, we help organizations run better by enabling them to bring out their best. Our company culture is built on collaboration and a shared passion to make a positive impact. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and alignment with our purpose-driven approach.The primary...
-
Global Clinical Lead Orthodontics Straumann Group
6 months ago
Beijing, China Straumann Group Full timeJOB DESCRIPTION About Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect,...
-
Beijing, Beijing, China Bayer Full timeAt Bayer, we're driven by a shared vision to make a meaningful impact on people's lives.Our mission is to create innovative solutions that address the world's most pressing health challenges.As a key member of our team, you'll play a critical role in shaping our medical device and solution access strategy in China.Your Key Responsibilities:Develop and...
-
Country Care HR Consultant
4 weeks ago
Beijing, Beijing, China Pearson Full timeAbout the Role:The Country Care HR Consultant will be responsible for overseeing HR operations in country, maximizing the value of services across the employee lifecycle, and providing expertise support in HR compliance. This role will partner with HRBP's of business division, Centers of Excellence, shared services, Payroll, Solutions (IT), and Finance to...
-
Senior Client Consulting Manager
1 month ago
Beijing, China Visa Full timeJob DescriptionTeam SummaryAs part of the Visa’s Asia Pacific Consulting Practice, VCA applies deep expertise in payment industry to provide solutions and consulting services to assist clients with their key business priorities, drive growth and improve profitability. We drive tangible, impactful, and financial results for Visa's clients, including card...
-
MSL Manager
3 months ago
Beijing, China Astellas Pharma Inc. Full timeResponsibilities:1、Lead Launch Taskforce • Lead Launch Taskforce from T-36 to T-12 for assigned product(s) early launch preparation including brand strategy co-creation with Global SBM• Serve as brand lead prior to transition / handover of product readiness to marketing team• Goal and KPI setting, milestones and deliverables planning with Taskforce...
-
Learning Experience Designer, WWFE
4 months ago
Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full timeAmazon Web Services (AWS) is the world’s leading and most innovative Cloud Services Provider, used today by millions of businesses and developers around the world, ranging from start-ups to Fortune 500 enterprises. Cloud computing is arguably one of the most impactful developments in technology within the last 20 years. The Greater China Region’s (GCR)...
-
Technical Lead for Mechatronics
2 weeks ago
Beijing, Beijing, China ASML Full timeRole SummaryASML is seeking a highly skilled Lead Engineer to join its repair center in China. As a Technical Lead for Mechatronics, you will be responsible for determining the solution direction for failing parts, developing repair strategies, and collaborating with global engineering teams.Key ResponsibilitiesPerform incoming inspection and confirm...
-
Lead Engineer Mechatronics
2 months ago
Beijing, Beijing, China ASML Full timeAbout the JobASML is seeking a highly skilled Lead Engineer to join our repair center in China. As a key member of our team, you will play a crucial role in reducing waste, reusing materials, and promoting the circular economy.Job SummaryThe Lead Engineer will be responsible for determining the solution direction for failing parts, defining a repair...
-
Investment Banking Summer Analyst
4 weeks ago
Beijing, Beijing, China Moelis & Company Full timeAbout Moelis & CompanyWe are a leading global investment bank that is passionate about our business and culture. We are seeking individuals who share our drive and enthusiasm for the industry.Our Analyst Program offers a unique experience in Beijing, where you will have the opportunity to work on deal activity across industries in our key business areas. As...
-
Strategic Business Development Manager
2 weeks ago
Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. - C46 Full timeAbout the RoleWe are seeking a highly motivated and experienced Strategic Business Development Manager to join our team at Amazon Connect Technology Services (Beijing) Co., Ltd. - C46. As a key member of our General Business BD team, you will be responsible for driving revenue and market share growth in cutting-edge tracks or customer assignments.Key...
-
Partner Solutions Architect-SAP
4 weeks ago
Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full timeAbout the RoleWe are seeking a highly skilled Partner Solutions Architect to join our team in China. As a key member of our AWS China Partner team, you will act as the technical trusted advisor to partners, working closely with their technical leadership teams and AWS Partner Managers.Key ResponsibilitiesProvide architectural guidance and recommendations...
-
Product Sales Manager
2 weeks ago
Beijing, Beijing, China DBS Bank Full timeJob Title: Product Sales ManagerJob Summary:We are seeking a highly motivated and experienced Product Sales Manager to join our team at DBS Bank. As a Product Sales Manager, you will be responsible for driving the cash management and trade finance portfolio to deliver revenue targets and KPIs that meet the overall GTS business objectives.Key...
-
China Medical Communications Lead
1 month ago
Beijing, Beijing, China Pfizer Full timeJob Title: China Medical Communications LeadAbout the Role:We are seeking a highly skilled and experienced China Medical Communications Lead to join our team at Pfizer. As a key member of our Medical Affairs team, you will be responsible for leading and representing the Medical Communications function for China at the global level.Key...