Hotel Operations Assistant

2 weeks ago


Hefei, Anhui, China Shangri-La Full time

Shangri-La Career Opportunity:

We are seeking a highly skilled and experienced individual to join our team as a Hotel Operations Assistant. As a key member of our housekeeping department, you will be responsible for ensuring the highest levels of cleanliness and customer satisfaction across our hotel facilities.

Key Responsibilities:

  1. Manage and coordinate housekeeping operations to achieve exceptional guest satisfaction and employee engagement.
  2. Maintain a deep understanding of professional housekeeping practices and standards.
  3. Develop and implement efficient cleaning procedures and protocols to minimize waste and maximize productivity.
  4. Lead and motivate housekeeping staff to achieve their full potential and provide exceptional service to our guests.
  5. Cultivate strong relationships with hotel departments to ensure seamless communication and collaboration.

Requirements:

  • At least 1 year of experience in housekeeping management within a similar hotel setting.
  • Proven track record of success in improving guest satisfaction and employee engagement.
  • Excellent communication and leadership skills, with the ability to motivate and inspire staff.
  • Strong organizational and problem-solving skills, with the ability to adapt to changing situations.
  • Proficiency in hotel software and systems, with a strong understanding of housekeeping operations.


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