Hotel Operations Assistant
2 months ago
Shangri-La Career Opportunity:
We are seeking a highly skilled and experienced individual to join our team as a Hotel Operations Assistant. As a key member of our housekeeping department, you will be responsible for ensuring the highest levels of cleanliness and customer satisfaction across our hotel facilities.
Key Responsibilities:
- Manage and coordinate housekeeping operations to achieve exceptional guest satisfaction and employee engagement.
- Maintain a deep understanding of professional housekeeping practices and standards.
- Develop and implement efficient cleaning procedures and protocols to minimize waste and maximize productivity.
- Lead and motivate housekeeping staff to achieve their full potential and provide exceptional service to our guests.
- Cultivate strong relationships with hotel departments to ensure seamless communication and collaboration.
Requirements:
- At least 1 year of experience in housekeeping management within a similar hotel setting.
- Proven track record of success in improving guest satisfaction and employee engagement.
- Excellent communication and leadership skills, with the ability to motivate and inspire staff.
- Strong organizational and problem-solving skills, with the ability to adapt to changing situations.
- Proficiency in hotel software and systems, with a strong understanding of housekeeping operations.
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