Senior Service and Consulting Manager

1 month ago


Beijing, Beijing, China Amazon (Shanghai) International Trading Company Limited Xiamen Branch - K21 Full time
Job Title: Senior Service and Consulting Manager

Amazon (Shanghai) International Trading Company Limited Xiamen Branch - K21 is seeking an experienced Senior Service and Consulting Manager to join our team. As a key member of our Amazon China Global Selling Service+ team, you will be responsible for driving Paid Account Service product adoption, developing sales toolkits, and working closely with account managers and consultants to ensure a smooth customer experience.

Key Responsibilities:
  • Drive Paid Account Service product adoption, including Account Management Service and Consulting Service
  • Develop, optimize, and customize sales toolkits
  • Work closely with Account Managers and Consultants to ensure a seamless customer experience
  • Learn about Amazon's cross-border e-commerce business, Seller lifecycle, demand, and pain points, and provide suggestions to leadership and PMs to evolve service products
  • Assist with sales planning, forecasting, and tracking
Requirements:
  • Bachelor's degree or equivalent
  • 5-10 years of experience in partner management within e-commerce or technology sectors
  • Excellent written and verbal communication skills
  • Demonstrated track record of winning/establishing strategic relationships with enterprise customers/partners and/or brand owners
  • Comfortable in a fast-paced, multi-tasked, high-energy environment
Preferred Qualifications:
  • Rich sales and BD experience
  • Excellent analytical and planning abilities to design and oversee programmatic business development efforts
  • Team player with strong persuasion skills able to drive consensus across multiple stakeholders
  • Strong data-driven plan capability, excellent triage ability, and ability to prioritize projects and work entrepreneurially with an inherent sense of urgency


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