Asia Desk Senior Associate

3 weeks ago

Shanghai, Shanghai, China AMEX Full time

About the Role

We're seeking highly analytical, passionate, and self-motivated individuals to join our Partner Desk team at AMEX. This team drives critical components of our supplier support strategy, and as a senior associate, you'll work at the core of e-commerce, operating at the intersection between customers, suppliers, and technology.

Responsibilities

  • Manage a small team of associates and/or agents who are responsible for resolving partner requests and progressing our strategic agenda via project work.
  • Execute initiatives to drive progress against well-defined objectives and KPIs.
  • Act as the go-to person for our suppliers as they resolve day-to-day issues, and provide support by training and educating them on the use of our tools.
  • Handle complex supplier issues, for which we don't have standard operating procedures, as well as constructive feedback that our partners share when dissatisfied with a facet of their work with us.
  • Build rapport with our suppliers and internal stakeholders.
  • Mine supplier engagement insights and team feedback to identify and implement both process and product improvements.
  • Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience.
  • Work effectively across our global team and with cross-functional teams to ensure efficient collaboration.
  • Analyze data and trends, and pilot innovative solutions to improve efficiency, effectiveness, and the overall supplier experience.

Requirements

  • 5+ years of e-commerce, corporate retail, or management consulting experience.
  • Articulate and persuasive communication skills, both written and verbal.
  • A track record of successful negotiation and relationship management skills.
  • An ability to hit the ground running as a confident, entrepreneurial self-starter.
  • An ability to manage and prioritize projects, to delegate tasks appropriately, and to engage with cross-functional teams.
  • Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions.
  • Good level of English (reading and writing).

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