Current jobs related to Client Engagement Specialist - Guangzhou, Guangdong - Reed Elsevier Information Technology (Beijing) Co. Ltd. Company

  • Client Delivery Specialist

    4 days ago

    Guangzhou, Guangdong, China HSBC Full time

    Client Change Manager RoleHSBC is seeking a professional to join our team in the role of Client Change Manager - GLOBAL PROD. DELIVERY-RTB- TKH.The ideal candidate will have experience in client-facing roles, specifically in Fund Administration, Transfer Agency, Custody, or Investment Management. They will possess strong project management skills, with the...

  • Scientific Engagement Specialist

    4 days ago

    Guangzhou, Guangdong, China GSK Full time

    Role Purpose At 1215 GlaxoSmithKline (China) Investment Co Ltd, we're seeking a skilled Medical Science Liaison to foster a more educated healthcare environment through in-field scientific engagement with healthcare providers and external experts. This is a pivotal role that ensures evidence-based understanding of the science behind our oncology medicines....

  • Client Relations Coordinator

    2 months ago

    Guangzhou, Guangdong, China International Flavors & Fragrances Full time

    Job Overview • In this role, you will exhibit exceptional interpersonal abilities, organizational prowess, and project management skills, enabling you to effectively prioritize tasks and thrive under pressure to meet deadlines. • Client Project Coordination: Oversee multiple client projects by collaborating with internal teams, including account...

  • Client Relationship Manager

    2 months ago

    Guangzhou, Guangdong, China Hologic, Inc. Full time

    Overview of Responsibilities Key Responsibilities Strategic Development and Execution Monitor market dynamics and identify emerging opportunities, gathering relevant market intelligence to inform strategic decisions and report to the regional director. Execute the business strategy for the business unit, providing timely updates on progress and...

  • Client Relationship Specialist

    2 months ago

    Guangzhou, Guangdong, China CSA Group Full time

    Employment Status: Regular Hours Type: Full time Join us in building a world-class team CSA Group is driven by a mission to make the world a better, safer, and more sustainable place. This ideal has been at the core of our operations since 1919, when we developed our first engineering standard for railway bridges. Nearly a century later, CSA Group...

  • Senior Corporate Banking Specialist

    2 weeks ago

    Guangzhou, Guangdong, China HSBC Full time

    Commercial Banking OpportunitiesHSBC Commercial Banking is seeking an experienced professional to join our team as a Senior Corporate Banking Specialist. In this role, you will be responsible for originating and structuring corporate and structured finance transactions for our clients. You will work closely with our Relationship Managers and Business...

  • Client Relations Coordinator

    2 months ago

    Guangzhou, Guangdong, China International Flavors & Fragrances Full time

    Job Overview • The ideal candidate will exhibit outstanding interpersonal abilities, organizational expertise, and project management skills, with a focus on effectively prioritizing tasks and thriving under pressure to meet deadlines. • Client Project Management: Oversee multiple client projects by collaborating with internal departments,...

  • Client Relations Coordinator

    2 months ago

    Guangzhou, Guangdong, China International Flavors & Fragrances Full time

    Job Overview • The ideal candidate will exhibit outstanding interpersonal abilities, strong organizational skills, and proficiency in project coordination, along with the capability to effectively prioritize tasks and thrive under pressure to meet tight deadlines. • Client Project Management: Oversee multiple client accounts by collaborating with...

  • Client Relationship Manager

    2 months ago

    Guangzhou, Guangdong, China Brenntag Full time

    Our team is excited to announce an opening for a Client Relationship Manager in Guangzhou. KEY RESPONSIBILITIES Manage regular sales activities for key clients, including order processing, tracking deliveries, and collecting payments. Engage in the RFQ process to secure new business opportunities. Acquire knowledge of coating sources, including...

  • Senior Corporate Banking Specialist

    4 weeks ago

    Guangzhou, Guangdong, China HSBC Full time

    Job Title: Senior Corporate Banking SpecialistHSBC Commercial Banking is seeking an experienced professional to join our team as a Senior Corporate Banking Specialist. In this role, you will be responsible for originating, structuring, and managing structured finance transactions for corporate customers.Key Responsibilities:Originate and structure complex...

  • Retail Sales Associate Manager

    3 days ago

    Guangzhou, Guangdong, China NielsenIQ Full time

    About This RoleAs a Client Engagement Specialist at NielsenIQ, you will be responsible for developing and implementing effective account plans to engage retailer clients and drive business growth. Your strong analytical skills and ability to understand client needs will enable you to provide integrated solutions and insights that achieve business...

  • Senior Client Relationship Manager

    2 months ago

    Guangzhou, Guangdong, China Bosch Full time

    Job Overview Strategic Account Executive 1. Meet and exceed sales revenue objectives. 2. Identify and pursue sales prospects in rapidly expanding markets, with a particular emphasis on key clients in China. 3. Develop and implement multi-channel customer engagement strategies that align with both immediate and long-term business goals, ensuring...

  • Compensation Specialist

    1 month ago

    Guangzhou, Guangdong, China Aon Full time

    The Compensation and Benefits Specialist will play a key role in conducting studies and supporting consulting projects for Aon clients. This position requires a strong understanding of business operations and HR practices, as well as excellent analytical and communication skills.Key Responsibilities:Develop and implement compensation and benefits strategies...

  • Compensation and Benefits Specialist

    3 weeks ago

    Guangzhou, Guangdong, China Aon Full time

    Job Title: Compensation and Benefits SpecialistThe Compensation and Benefits Specialist will be primarily responsible for conducting compensation and benefits studies for an industry, while supporting consulting projects.Key Responsibilities:Approach clients to discuss compensation and benefits services and identify opportunities for improvement.Conduct...

  • Cash Application Specialist

    2 weeks ago

    Guangzhou, Guangdong, China NielsenIQ Full time

    Job Title: Cash Application SpecialistJob Summary:We are seeking a highly skilled Cash Application Specialist to join our team at NielsenIQ. As a Cash Application Specialist, you will play a critical role in the accurate and efficient processing of client payments.Key Responsibilities:Payment Processing: Accurately identify, analyze, and process client...

  • Retail Sales Associate Manager

    4 weeks ago

    Guangzhou, Guangdong, China NielsenIQ Full time

    About This RoleWe are seeking a highly skilled and motivated Client Engagement Specialist to join our Retail Vertical client engagement team. As a key member of our team, you will be responsible for engaging retailer clients using reliable information, high-quality analysis, and add value through a strong understanding of client needs and providing them with...

  • Retail Sales Associate Manager

    4 weeks ago

    Guangzhou, Guangdong, China NielsenIQ Full time

    About This RoleWe are seeking a highly skilled and motivated Client Engagement Specialist to join our Retail Vertical client engagement team. As a key member of our team, you will be responsible for engaging retailer clients using reliable information, high-quality analysis, and add value through a strong understanding of client needs and providing them with...

  • Technical Sales Specialist

    2 months ago

    Guangzhou, Guangdong, China emerson Full time

    The Technical Sales Specialist is tasked with driving sales growth, cultivating and managing client relationships to enhance the Energy and Transportation Solutions (ETS) business within the designated southern territory for companies engaged in export activities. Key Responsibilities Include: 1. Achieving sales targets for designated product solutions...

  • Senior Corporate Banking Specialist

    4 days ago

    Guangzhou, Guangdong, China HSBC Full time

    Corporate Banking OpportunitiesAt HSBC, we are seeking a highly experienced professional to join our team as a Senior Corporate Banking Specialist. In this role, you will be responsible for originating and managing structured finance transactions for corporate customers, both onshore and offshore.Key ResponsibilitiesOriginate, structure, and manage...

  • Operations Specialist

    4 weeks ago

    Guangzhou, Guangdong, China CN003 Marsh (China) Insurance Brokers Co., Ltd. Guangdong Branch Full time

    Job Title: Operations SpecialistAbout the Role:We are seeking a highly skilled Operations Specialist to join our team at CN003 Marsh (China) Insurance Brokers Co., Ltd. Guangdong Branch. As an Operations Specialist, you will play a critical role in supporting our business teams in the area of Placement, Policy Servicing, and Fiduciary.Key...

Client Engagement Specialist

2 months ago

Guangzhou, Guangdong, China Reed Elsevier Information Technology (Beijing) Co. Ltd. Company Full time

About the Position

As a Customer Success Manager at Reed Elsevier Information Technology (Beijing) Co. Ltd., your primary objective is to deliver outstanding support to academic researchers and research institutions, ensuring their satisfaction with our products, solutions, and services. You will be responsible for resolving issues, providing solutions, and nurturing relationships to foster positive outcomes. Your emphasis will be on customer retention, renewal growth, and recognizing upsell and cross-sell opportunities. Your expertise will play a vital role in the team's overall success and enhance the customer experience.

Key Responsibilities

  • Promote product adoption and utilization: Collaborate closely with customers, including university libraries and research offices, to conduct effective product training. Organize user events such as academic reading activities and workshops to ensure widespread adoption and high engagement with our offerings.
  • Establish enduring partnerships: Build trustworthy relationships with customers, particularly key decision-makers, by providing guidance on enhancing academic research performance, talent cultivation, and university rankings, leveraging the strengths of our products and solutions through regular interactions and industry events.
  • Oversee customer retention and renewal: Manage the post-sales lifecycle, from onboarding to renewals. Monitor customer health by analyzing product usage and gathering feedback to identify potential attrition risks. Collaborate with the sales team to retain at-risk customers by demonstrating the value of our products.
  • Identify growth opportunities: Engage proactively with customers to understand their needs and identify new opportunities for our products and services. Collaborate with the sales team to ensure customers benefit from these offerings, fostering long-term satisfaction.
  • Timely response to customer inquiries: Provide high-quality reports on product usage upon request. Gather customer feedback on product features and collaborate with internal teams to address any issues or concerns raised.

Qualifications

  • PhD in physical, medical, or life sciences with a strong research background; Master's degrees with significant professional experience will also be considered.
  • Passionate about supporting researchers in advancing science and technology.
  • Extensive experience with academic research processes at universities and institutions.
  • Strong understanding of the needs of academic researchers in various activities, including funding applications and publishing.
  • Highly analytical, comfortable working with large datasets to derive insights.
  • Self-motivated, organized, and possessing strong problem-solving abilities.
  • Excellent presentation skills for diverse audiences.
  • Fluency in English is essential.
  • Willingness to travel domestically and internationally up to 30% of the time.
  • A solid network within the research community is a significant advantage.
  • Proficiency in the MS product suite; programming skills are a plus.
  • Experience in customer service, publishing, or SaaS industries is preferred but not mandatory.

Work-Life Balance

We promote a healthy work/life balance across the organization. We offer an attractive working environment with numerous wellbeing initiatives, flexible working hours, and support for your long-term goals.

Benefits

We prioritize your wellbeing and happiness, offering a range of benefits, including:

  • Medical and Life Insurance
  • Long-Service Award
  • Celebratory gifts for marriage and new babies
  • Annual Medical Check-ups
  • Flexible Benefits via a user-friendly platform
  • Paid Time Off, including various types of leave
  • Family Care Leave