AWS Marketing Engagement Representative
6 days ago
Job Summary:
As an AWS Marketing Engagement Representative, you will play a critical role in driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers. You will engage with AWS new and prospective customers in China, identifying pain points and proposing solutions in the customer journey/experience. This is a customer-facing role that requires excellent oral and written communication skills in Chinese and English.
About the Role:
You will work closely with multiple stakeholders (Sales team, Partner team, Marketing team) to achieve campaign customer engagement goals while ensuring exceptional internal & external customer satisfaction. Your key responsibilities will include performing calls to nurture leads with information/campaigns to increase their understanding of the AWS portfolio, responding to customers' inquiries in a timely manner, and educating customers that are in the beginning of the cloud journey.
Requirements:
• Bachelor's degree, a technical background in engineering, computer science or MIS is a plus but not compulsory.
• 5+ years of specific segment (Enterprise), or Industry in Telemarketing or customer engagement role.
• Understand customer use cases, buying group, decision process, know how to engage with customer in different stage.
• 3 - 5 years of work experience in a fast-paced and highly cross-functional organization - high-tech products/services.
• Proven success in doing business development and marketing calls and juggling multiple projects in a high growth environment where priorities shift fast.
• Excellent oral and written communication skills in Chinese and English.
Preferred Qualifications:
• AWS Cloud Practitioner Certification / AWS Certified Solutions Architect – Associate.
• In-depth knowledge and understanding of existing and developing technologies related to cloud computing: understand and identify opportunities for customers.
About Our Team:
We value diverse experiences and are looking for talented builders to join the Global MRC team based either in Beijing or Shanghai. We foster a culture of inclusion that empowers us to be proud of our differences.
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