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Field Application Specialist

2 months ago

Hefei, Anhui, China ASML Full time

Job Summary

We are seeking a highly skilled and motivated Field Application Specialist to join our team at ASML. As a Field Application Specialist, you will be responsible for providing technical support and assistance to our customers and internal stakeholders.

Key Responsibilities

  • Provide technical support and assistance to customers and internal stakeholders
  • Contribute to service order actions and problem description clarification
  • Participate in new product and service development, including finding the right channel to report VOC related to existing product functionality
  • Execute predefined and standard tasks, such as part of a beta test plan, and create sections of knowledge documents
  • Execute analysis work within a single competence/domain, typically following predefined paths, and review work with others before formally sharing
  • Execute detailed plans while supervised by others
  • Share own findings and wow with the rest of the team
  • Know and adhere to existing processes and rules, and highlight improvement proposals in daily work
  • Understand the impact of non-quality and own contribution to it
  • Set priorities in daily work based on operational business sense, understanding customer-driven impacts and KPIs
  • Support in demo preparation, execution, and logistics
  • Collect data, perform data checks, and process data to perform technical analysis using established tools and methods

About ASML

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company.