EPM Field Service Operations Manager

2 months ago


Shanghai, Shanghai, China Thermo Fisher Scientific Full time
Position Overview

As the Field Service Supervisor for EPM (PM), you will be responsible for leading a dedicated team of service engineers and technicians. Your primary goal will be to deliver prompt and effective service solutions tailored to our customers' needs.

Key Responsibilities
  • Oversee and manage the EPM instruments service delivery team, ensuring high standards of service quality.
  • Collaborate with cross-functional teams to address customer requirements and implement efficient service strategies.
  • Travel to various customer locations, including laboratories and manufacturing facilities, to provide on-site support.
  • Foster strong relationships with clients, addressing inquiries and resolving issues to maintain customer satisfaction.
  • Utilize PPI tools to continuously enhance repair workflows, optimizing both efficiency and customer experience.
  • Promote and enforce EHS management practices, identifying potential hazards and implementing necessary safety measures.
  • Encourage a positive and collaborative work environment, fostering a culture of continuous improvement among team members.
Qualifications

The ideal candidate will possess a proven track record in customer service leadership, demonstrating strong communication and problem-solving abilities. You should be able to thrive in a dynamic and ambitious work environment.



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