EPM Field Service Operations Manager
2 months ago
As the Field Service Supervisor for EPM (PM), you will be responsible for leading a dedicated team of service engineers and technicians. Your primary goal will be to deliver prompt and effective service solutions tailored to our customers' needs.
Key Responsibilities- Oversee and manage the EPM instruments service delivery team, ensuring high standards of service quality.
- Collaborate with cross-functional teams to address customer requirements and implement efficient service strategies.
- Travel to various customer locations, including laboratories and manufacturing facilities, to provide on-site support.
- Foster strong relationships with clients, addressing inquiries and resolving issues to maintain customer satisfaction.
- Utilize PPI tools to continuously enhance repair workflows, optimizing both efficiency and customer experience.
- Promote and enforce EHS management practices, identifying potential hazards and implementing necessary safety measures.
- Encourage a positive and collaborative work environment, fostering a culture of continuous improvement among team members.
The ideal candidate will possess a proven track record in customer service leadership, demonstrating strong communication and problem-solving abilities. You should be able to thrive in a dynamic and ambitious work environment.
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EPM Field Service Operations Leader
2 months ago
Shanghai, Shanghai, China Thermo Fisher Scientific Full timePosition OverviewAs a Field Service Supervisor for EPM (PM), you will be responsible for overseeing a dedicated team of service engineers and technicians. Your primary focus will be to deliver prompt and effective service solutions to our valued customers.Key ResponsibilitiesLead and mentor a team of service professionals to ensure high-quality service...
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Field Service Supervisor, EPM(PM) Leader
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Service Delivery Manager
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Shanghai, Shanghai, China Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly skilled and experienced Field Service Supervisor to lead our EPM instruments service delivery team. As a key member of our team, you will be responsible for providing timely and effective service solutions to our customers.Key ResponsibilitiesLead a team of service engineers and technicians to deliver high-quality service...
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Service Delivery Manager
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Service Delivery Manager
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