Customer Growth and Development Associate
1 month ago
About the Role
As a Customer Growth and Development Associate at Infobip, you will play a crucial role in driving business growth for assigned clients. You will be responsible for building and maintaining trusted relationships with clients to achieve overall customer health and growth.
Main Responsibilities
- Serve as a focal point for clients when it comes to meeting their business and technical expectations, including technical escalations, services/product adoption, and communicating customer feedback and ideas to Product teams.
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients, focusing on gross profit, margin%, and cross-sells as key metrics.
- Work closely with Customer Success for existing and future SaaS business, ensuring seamless client experiences.
- Collaborate with Platform Operations teams to set up and configure client accounts, enabling their activities based on agreed business scope.
- Monitor and take actions to minimize health risks in cooperation with Revenue Assurance, actively involving financial collections and netting.
- Analyze and forecast client traffic, taking immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
Internal Initiatives
- Develop an excellent knowledge of Infobip's internal tools to set up accounts, monitor, and troubleshoot client traffic (Qlik, SU).
- Coordinate internal teams to timely fulfill client requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
- Update all activities regarding client engagements and opportunities in dedicated tools (SF).
Continuous Development
- Foster team spirit by promoting collaboration and helping to mentor and onboard newcomers.
- Participate in continuing education sessions to enhance skills and knowledge.
- Stay up-to-date with Infobip products, platform, and relevant markets.
- Gain insights into clients' businesses and ways they utilize Infobip services.
What We Offer
- An estimated salary range of $65,000 - $90,000 per annum, commensurate with experience and location.
- Opportunities for career growth and development within a dynamic and innovative company.
- A collaborative and supportive work environment.
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