Senior Account Management Lead
4 weeks ago
As a Senior Account Management Lead at Amazon (China) Holding Company Limited, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards.
Key Responsibilities:
Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
Manage end to end goal setting for team to align with organizational goals.
Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
Requirements
6+ years of digital advertising and client facing roles with a focus on data analysis experience
Bachelor's degree
Experience analyzing data and best practices to assess performance drivers
Experience influencing internal and external stakeholders
Experience with sales CRM tools such as Salesforce or similar software
What We Offer
We are open to hiring candidates to work out of one of the following locations: Beijing, China. As a Senior Account Management Lead, you will have the opportunity to work with a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.
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