Strategic Account Manager

4 weeks ago

Shanghai, Shanghai, China Adyen Full time

About the Role

We are seeking an experienced and inspirational leader to join our Account Management team as a Strategic Account Manager. As a key contributor in our China business, you will help shape our culture and team environment, creating future leaders for Adyen.

Key Responsibilities

  • Drive commercial growth by providing advice and strategic consultation for your team members on best practices to increase share of wallet, upselling and cross selling, building strong relationships, and bringing valuable insights to your merchants.
  • Set clear individual and team goals focused on revenue growth, report on performance and metrics at an executive level;
  • Create an inspiring and collaborative environment with an open feedback culture, motivate team members and encourage creativity while understanding training needs;
  • Provide coaching in areas as strategic account planning, contract negotiations, product roadmap discussions, and executive engagement;
  • Provide strategic and consultative advice to help influence and full-fill the global payments strategy of enterprise companies;
  • Collaborate cross-functionally to communicate merchant needs and feedback, impacting Adyen's product innovation and development, and delivering merchant projects;
  • Serve as a thought leader and extensive source of knowledge for your colleagues in the account management team and other company departments;
  • Proactively foster a positive working environment for our business and maintain good relationships with external and internal stakeholders.

Requirements

  • Dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive;
  • Payment experience
  • Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management;
  • Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions;
  • Highly skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals;
  • Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results.

About Adyen

At Adyen, everything we do is engineered for ambition. We create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

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