Consumer Care Manager

2 weeks ago


Beijing, Beijing, China Coloplast Full time
Job Summary

As a Consumer Care Manager at Coloplast, you will lead a team of care professionals to provide personalized services to customers through our online sales channels, enhancing their experience and driving business results.

Key Responsibilities
  • Develop and implement customer education and service plans, allocating sales leads and building relationships with customers to support business objectives.
  • Execute market strategies and product branding initiatives, guiding care professionals to achieve quarterly business targets.
  • Analyze business data and performance metrics to inform work plans, prioritize tasks, and drive team performance.
  • Collaborate with hospital teams and other departments to develop training programs, service protocols, and customer content marketing strategies, enhancing care professionals' skills and customer experiences.
  • Manage online consultations, resolve customer complaints, and improve customer satisfaction.
  • Support employee growth and development, creating a dynamic work environment and identifying talent for future roles.
Requirements
  • At least 2 years of experience in healthcare, customer service, or sales.
  • 1 year of experience in team management or large project management.
  • Degree in nursing or a related field.
Competencies
  • Excellent execution and sales planning skills.
  • Team management and employee coaching abilities.
  • Strong learning and adaptability skills.
About Coloplast

Coloplast is a leading medical device company dedicated to improving the lives of people with intimate healthcare needs. We strive to create a diverse and inclusive work environment where everyone can thrive and grow.



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